Frequently Asked Questions
Have Any Question?
Find answers to common questions about our services, pricing, and process. If you need more help, feel free to contact us!
- 16106 University Oak San Antonio, TX 78249
- chris@creeksidecustompools
- 210.380.4218
Pricing & Timelines
How much does a custom pool cost in Central Texas?
Most projects start around $80,000–$120,000 before optional upgrades. Final price varies by size, features, access, soils, and finishes. After your 3D design we provide an itemized proposal.
How long does pool construction take?
Typically 12–20 weeks from dig to plaster, depending on complexity, permitting, inspections, weather, and add-ons (retaining, outdoor living).
What factors make a pool cost more or take longer?
Limited access, slope/retaining, rock excavation, complex hydraulics, large decking, premium finishes, change orders, and weather hold days.
Design & Construction
Do you build gunite or fiberglass?
We specialize in gunite (shotcrete) pools for maximum design flexibility and durability in limestone soils.
Can you build on sloped or rocky lots?
Yes. We routinely handle slope, limestone/rock, and elevation changes with proper engineering, drainage, and retaining as needed.
What are the main stages of construction?
Layout → Excavation & steel → Plumbing/hydraulics & pressure test → Gunite → Tile/coping → Decking → Utilities/automation → Plaster & startup.
Who handles permits and inspections?
We coordinate required permits and inspections with San Antonio and surrounding municipalities.
Do you provide 3D designs before construction?
Yes—every project includes a 3D rendering so you can approve layout, elevations, and materials.
Features, Equipment & Options
What features can I add?
Baja shelves, benches, raised spas, spillways, sheer descents, scuppers, bubblers, waterfalls/grottos, fire bowls, lighting, and automation.
Saltwater or chlorine—what’s best?
Both are sanitized chlorine pools; salt systems generate chlorine on site and can lower daily maintenance. We size equipment to your bather load and finishes.
Do you install heaters and chillers?
Yes. Gas heaters and heat pumps extend spring/fall usage; chillers help during peak summer heat.
What decking and finish options are available?
Popular choices include travertine, concrete with texture, and pavers; interiors include pebble, quartz, or plaster. We’ll match materials to your budget and slip-resistance goals.
Do you offer automation?
Yes—mobile controls for lights, features, pumps, and spa mode. Proper hydraulics and actuator placement ensure reliable switching.
Site, Access & Logistics
How much access do you need for equipment?
Standard access is a 7–8 ft gate; narrower access may require smaller machinery and extra haul time. We’ll confirm during the site review.
What happens to excavated soil and debris?
We include haul-off and cleanup unless you request soil to remain for landscaping or grading.
Will my yard or utilities be marked?
We arrange utility locates and protect existing lines; any private lines you’ve added should be flagged before excavation.
Care, Warranty & Ownership
Do you teach me how to use the pool and equipment?
Yes—final “pool school” covers chemistry, automation, cleaning, and seasonal tips.
What warranties do you offer?
Manufacturer warranties apply to equipment; structural shells carry a builder warranty per your contract. We review terms at proposal.
Do you offer maintenance or startup services?
We complete startup, balance water, and set automation. Ongoing service & maintenance options are available.
Financing, Payment & Admin
Is financing available?
Yes—on approved credit through third-party lenders. Ask during your consultation for current options.
How does the payment schedule work?
Progress payments are tied to milestones (e.g., dig/steel, gunite, tile/coping, decking, plaster). The schedule is listed on your proposal.
What if I need to change something after we start?
We’ll price a change order and confirm timeline impacts before proceeding.
Outdoor Living & Service Area
Can you build outdoor living with the pool?
Absolutely—outdoor kitchens, pavilions, fire features, and shade can be planned and built with the pool for a cohesive space.
Where do you build?
Greater San Antonio and the Texas Hill Country, including Boerne, New Braunfels, Dripping Springs, and Wimberley. Related location pages may show localized FAQs (e.g., cost ranges).
